What are your Terms of Service?

Our Terms of Service govern your use of the website at tarpaulinexperts.co.uk and all related services, features, content, and applications offered by tarpaulinexperts.co.uk.

What information does Tarpaulin Experts collect?

We collect Personal Information you provide directly to us (such as your name, email address, shipping address, billing address, phone number, and payment information) and Non-Personal Information automatically collected (such as your web browser, IP address, time zone, cookies, and browsing activity).

Does Tarpaulin Experts sell my personal data?

No, we do not sell your personal data to any third parties.

What is your return policy?

You have 30 days from the date of delivery to initiate a return for most items. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it. Customized products are exempt from being returned.

Who pays for return shipping, and is there a restocking fee?

The customer is responsible for paying the shipping costs for returning their item; shipping costs are non-refundable. A 15% restocking fee will be applied to all eligible returns, deducted from your refund amount.

How long does it take for orders to be processed and shipped?

All orders are processed within 1-2 business days.

What payment methods do you accept?

We accept Visa, MasterCard, American Express (AMEX), JCB, PayPal, Apple Pay, and Google Pay and Many Other. All payments are processed in GBP.

Are my online transactions secure?

Yes, all online transactions are processed through secure and encrypted channels using industry-standard Secure Sockets Layer (SSL) technology. Our payment processing partners are fully PCI DSS compliant.

What are cookies and how does Tarpaulin Experts use them?

Cookies are small text files placed on your computer or mobile device when you visit a website. We use them for essential website functionality, remembering your preferences, analytics and performance, and marketing and advertising.

How can I contact customer service?

You can reach us by email at info@tarpaulinexperts.co.uk, by phone at +44 7877 454873, by mail at 61 bridge street Kington United Kingdom, or by visiting our website at tarpaulinexperts.co.uk. Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM.